An open letter to unsatisfied users on the newsgroups
Look, I know you are trying to use technology you don't quite understand, and you want someone to flip a magic switch and make it just work… so you don't actually have to read the documentation, perform an excruciatingly painful Google search, or basically learn anything at all about it. But it just doesn't always work that way.
MVPs, like me, and plenty of other generous people, genuinely try to help. Most of the time our help is useful, and most of those times, our help is appreciated. But we're not gods; we can't read minds; and we don't have super powers to fix your issue from our chairs. So, if an MVP (or anyone, for that matter!) can't snap his or her fingers and resolve your issue immediately, sit back and think about a few things before you start barraging them with nasty-grams. You're getting FREE help from knowledgeable but UNPAID volunteers. Try to work with us, answering our follow-up questions (without the smart-ass) so we can help you solve YOUR problem. The more you make it a chore for us to get to the bottom of your issue, the less likely it is that we'll ultimately be able to help. You might want to look at this thread on SQLServerCentral.com (thanks Jack for pointing it out).
When I come across ungrateful and insulting jerks like "az" in this thread, it makes me want to take long breaks from trying to help ANYONE in the newsgroups. If you're going to verbally abuse someone who tried to help but couldn't (whether it's because in your mind they're an idiot, or maybe you haven't yet realized that it's because you actually didn't describe the problem well enough, didn't answer all of the questions posed to you, or didn't follow the advice you were given), what do you think is going to happen next? Think about it. Do you really believe that person (and the people who read your scathing and unnecessary remarks) are going to rush to your aid the next time you start crying because your sky is falling again? Several days ago a fellow MVP expressed his disdain for the sad state of newsgroups and forums these days. You really should read his post, and equally as important, the comments where several of us weighed in. Hey, I'm not perfect, and I'm no saint. But I don't spit in the face of people who are honestly trying to help me with my own problems. Nor do I shit in their shoes when they're not looking.
If other MVPs have thicker skin than me, and can stick with a thread in that state, then wow – congrats to you; your plan to turn people away from helping you back-fired. How ironic. (Except in this case, I was the only person in the world attempting to offer my assistance.) I just don't have the patience to put up with that; I can find plenty of other ways to burn energy in my free time than getting attacked by someone who questions whether "your a MVP" and thinks I should hang out in the "LetMeWaste[r]YourTime" forum. Maybe I'll do exactly that, and maybe you won't miss me.